Refund policy

Refund and Return Policy

At one two, all products are made to order. This helps us reduce waste and create premium products specifically for our customers. Please read our policy carefully before placing an order.

Exchanges

We offer exchanges for size changes within 15 days of receiving your order.

To request an exchange, please contact us via email or Instagram with your order number and the size you would like to exchange for.

Email: one.two.clothing.australia@gmail.com

Instagram: @onetwo.clo

Exchange conditions:

  • The garment must be unworn, unwashed, and in its original condition.

  • The garment must be free from stains, odours, perfume, pet hair, or damage.

  • The garment must be returned in its original packaging where possible.

  • Customers are responsible for return shipping costs.

  • Once the returned garment has been received and inspected, the replacement item will be produced and shipped.

As all products are made to order, we reserve the right to decline exchanges that do not meet the above conditions.

Returns & Refunds

Due to the made-to-order nature of our products, we do not offer refunds for:

  • Change of mind

  • Incorrect size selection

  • Preference changes after purchase

Please carefully review our size charts before placing your order.

Refunds will only be provided where required under Australian Consumer Law or where an item is confirmed to be faulty, damaged, or incorrectly supplied.

Shipping charges and taxes are non-refundable.

Sale Items

Sale items are not eligible for refund.

Sale items may be exchanged for an alternative size, subject to availability and the exchange conditions outlined above.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

To help us investigate and resolve the issue, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the fault, damage, or incorrect item

Once reviewed, we will arrange a replacement, refund, or other suitable resolution where appropriate.

Items damaged through normal wear and tear, incorrect washing, misuse, or abnormal use are not considered faulty and will not be eligible for refund or replacement.

We are committed to resolving genuine issues as quickly and fairly as possible.